Ghana Gas deploys Avaya

Ghana National Gas Company Ltd (Ghana Gas), has deployed Avaya Unified Communications and networking infrastructure at its headquarters to enable it to facilitate reliable and efficient communication for its operations.

The Avaya platform will enable Ghana Gas to centrally manage all applications, controlling cost and reducing administrative time.

According to officials of the state-owned gas company, the critical nature of their business requires a communication solution that is reliable, easy to deploy and expandable at minimal investment.

As a result, Ghana Gas has deployed the Avaya Aura Communication Manager, as well as Avaya ERS 4000 networking solutions for its communication network.

“Quality and value are two watchwords that define our approach to business. We recognized in Avaya and its business partner, RayCom Technologies, these same qualities and they have given us a solution that fulfills this” said Richard Attoh-Okine, ICT Manager at Ghana Gas.

Avaya is expected to continue to deliver a complete solution to Ghana Gas including messaging, conferencing and communication access to its mobile and remote stations as well as staff to be located in the Western Region – the nerve center of the Gas facility.

Avaya switching product is deployed to ensure Ghana Gas has a highly reliable and fully optimized network to be able to support its mission critical communications.

Avaya, which has achieved over a 400 per cent growth over the last three years, is recognized by industry and technology experts as a world leader in Unified Communications and Enterprise Telephony, Contact Center, Enterprise messaging, Range audio conferencing, and Hardware maintenance.

Recently, the Managing Director of Avaya Africa operations, Hatem Hariri visited the country at the invitation of its local partner, Raycom Technologies to meet businesses that could utilize its equipments to improve and enhance the efficiency of their operations.

Avaya has also signed a five-year agreement with Bharti Airtel to provide contact center technology and managed services designed to increase the performance, reduce the costs and accelerate the transformation of Airtel’s customer service experience.

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