Tema Parents’ School hosts transformational mindset session for staff

By Sandra Agyeiwaa OTOO

Tema Parents’ School has organised a staff development programme aimed at strengthening its culture of excellence through a deliberate shift in professional mindset.

The session, titled “Moving from Good to Great: A Mindset Change Programme for Staff — Part 1,” was facilitated by renowned Marketing Scholar and Leadership Consultant, Professor Robert Ebo Hinson.

Addressing the staff, Professor Hinson emphasised that institutional excellence depends largely on the attitudes and daily choices of employees.

“Excellence in education is not determined solely by systems or resources but by the attitudes and choices of the people who serve within the institution,” he stated.

He explained that the way professionals think ultimately shapes how they act and relate within an institution. According to him, when individuals approach their roles with a sense of entitlement, prioritising personal expectations over shared goals, cooperation suffers and progress slows.

However, when they adopt a service-driven outlook, they become more intentional about adding value, supporting others and contributing to a culture where excellence is pursued collectively rather than individually.

The session brought together staff members for a reflective and engaging exploration of how mindset shapes behaviour, culture and ultimately, educational outcomes.

Professor Hinson guided participants through a structured learning experience designed to help them transition from an entitlement-oriented perspective to a service-driven approach in their daily interactions with students, parents and colleagues.

Participants were led through a detailed examination of eight key differences between entitlement and service mindsets. These included shifting from expectation to contribution, from self-centred thinking to an others-focused orientation, from passive compliance to proactive ownership, and from complaint-driven reactions to solution-oriented action.

Through practical examples and everyday school scenarios, Professor Hinson demonstrated how these contrasting patterns influence decision-making, professional relationships and the overall learning environment.

The session saw active participation as staff examined practical workplace scenarios ranging from handling their duties and assisting colleagues to thoughtfully addressing the concerns of students and parents. By anchoring conversations in everyday experiences, the programme helped participants recognise how ordinary, day-to-day decisions can either strengthen or weaken a culture of excellence.

Beyond reflection, Professor Hinson presented the structured “4Es Framework,” outlining practical steps for lasting change through stakeholder empathy, continuous learning, supportive systems, and deliberate promotion of service-driven behaviours schoolwide.

According to him “this framework emphasises empathy for stakeholders, continuous education and improvement, the creation of supportive organisational systems, and active encouragement of service-oriented behaviours across the school community.”

He described the session as a significant milestone in the school’s journey toward becoming a high-performing institution. By aligning individual mindset with organisational purpose, the programme seeks to deepen accountability, strengthen teamwork and enhance the overall educational experience.

The session concluded with a call for immediate action, urging staff to embrace intentional self-reflection and commit to modelling service-centred values in their daily responsibilities.

With this initiative, Tema Parents’ School reaffirmed its commitment to moving beyond good performance toward sustained institutional excellence.

“With today’s programme, Tema Parents’ School reaffirms its resolve to move beyond good performance toward enduring greatness for its students, its staff and the wider community it serves,” he concluded.

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