CWG achieves ISO certification

By Bernard Yaw ASHIADEY

Computer Warehouse Group (CWG) Ghana Limited has been accredited by the Ghana Standards Authority Management System Certification Scheme (GSA-MSCS).

The achievement of this certificate demonstrates that the quality management system of CWG Ghana has been approved by Ghana Standards Authority Management System Certification Scheme to the ISO 9001:2008 Quality Management System Standard.

According to the approval committee of GSA-MSCS, the quality management system is applicable to provision of Information and Communications Technology (ICT) products and services, including infrastructure, communication solutions, software solutions and training (NACE CODE: 72), which are required to achieve and maintain a high degree of customer satisfaction.

Thus, CWG Ghana has passed through the rigorous policy and requirements of GSA-MSCS and been certified to continue doing businesses in the region.

Patricia Kevwe Odubote, Head of Quality Assurance & Metrics who spearheaded the GSA-MSCS audit for CWG Ghana team, explained that the company -- with a vision to be the number-one IT utility enabler in Africa by 2015 and deploy world-class ICT solutions -- has consistently managed its Quality Management System (QMS) in compliance with the requirements of ISO 9001:2008 standard through a continual improvement process.

“No doubt CWG has successfully accomplished its quality policy by incorporating measurable objectives that have helped us to achieve the quality policy. CWG shall deliver ICT solutions that will add value to our customer’s operation and exceed expectation.”

According to Patricia, quality to them means “the ability to meet or exceed customer expectations while maintaining a cost-competitive market position -- therefore we at CWG have adopted the 3-D Quality System: meeting specifications, expectations and moving beyond what is specified or expected to excite and delight the customer.”

The acting Country Manager, Olufemi Adeitan, on receiving the certificate expressed his gratitude and reaffirmed the company’s commitment to enabling businesses in Ghana and contributing its quota in terms of developing the local understanding and application of ICT.

 

Computer Warehouse Group (CWG) is comprised of three divisions, each with expertise in one of the three ICT disciplines (hardware, software and communications). and has an ICT training and certification centre.

It currently has virtual operations in 17 African countries, with physical presence in Nigeria, Ghana, Uganda and Cameroon. The business model of CWG is hinged on partnering with the best-in-class global companies, offering best products and services, and delivering them to customers in the best manner, using the best people.

Patricia Kevwe Odubote, Head, Quality Assurance & Metrics, Computer Warehouse Group, right, presenting the ISO Certificate to Olufemi Adeitan, acting Country Manager, CWG Ghana

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