Dangme Health Insurance Office to train staff

Accra , Jan 16, GNA -The Dangme West Mutual Health Insurance Office in Dodowa, will in February this year organise a training programme for staff especially National Service Personnel to be abreast of current trends in the service industry.The training will highlight the rationale and objective of the health insurance scheme as well as remind staff of the total operations of the scheme, the chain effect of each department with special attention to customer care.Mr Peter Awidi, District Manager of the Dangme West Health Insurance Office who spoke to the Ghana News Agency about the training said the National Health Insurance Authority would soon go biometric hence the need to train the staff especially in dealing with the masses.“With the biometric cards we expect more clients since clients will have to come personally to sign unto the scheme or renew their cards,” he said.Mr Awidi explained that the staff could be overwhelmed with the increased numbers, hence the importance to train them to be polite and treat each customer nicely.He said: “You need not to be a public relations officer to be able to handle customers in this industry.”Mr Awidi said the approach to customer needs vary and it is important that staff especially those who deal with clients meet their needsHe said the office usually hold such training programmes twice a year to facilitate the monitoring of staff attitudes and ensure that they do the right thing.GNA Read Full Story