General News
Airport Staff Interdicted Over Cocaine Smuggling
The Ghana Airports Company Limited (GACL) has interdicted some staff following a recent cocaine smuggling incident at the Kotoka International Airport (KIA). The decision was contained in a statement
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Sports
Boost For betPawa Customers
Nii Armah Ashong-Katai BetPawa, a mobile sports betting brand, has assured customers of higher payouts on successful bets on many of the biggest football matches following the introduction of
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Featured
Aggrieved Customers of Gold Coast Fund Management issue June 30 ultimatum to govt
Customers of Gold Coast Fund Management in the Ashanti region have issued an ultimatum to the government to return their locked-up investments or they will campaign against the party in the upcoming elections. The customers, who are agitated and frustrated, have set a deadline of June 30, 2024, for the return of their funds. In […]
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Columnist
Stepping up employee engagement to influence a customer-centric culture
– initiate and drive an internal framework supportive of customer thinking I know a utility that is constantly reneging on its services to clients in my locality, making life extremely difficult as the service disruption can last weeks. I have stopped calling the big man. Even though he was kind enough to share his contact […]
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Features
Showrooming vs. Webrooming: New trends in customer engagement
By J. N. Halm One of the most interesting aspects of living in a world that is virtually being run by technology is the new terms that pop up now and then. With each idea, concept, or practice comes a new name. With each new gadget comes a different terminology, a term that becomes a […]
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Columnist
Develop and deploy a resilient Customer Experience Governance Model
– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […]
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Features
ICC urges WTO to support Moratorium on Customs Duties on Electronic Transmissions
The International Chamber of Commerce (ICC) and other associations urge WTO members to support continuation of the Moratorium on Customs Duties on Electronic Transmissions at the WTO’s Thirteenth Ministerial Conference (MC13). Allowing the Moratorium to expire would be a historic setback for the WTO, representing an unprecedented termination of a multilateral agreement in place nearly […]
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General News
COCOBOD Staff Sensitised On Cervical Cancer
COCOBOD ladies at the event FEMALE STAFF of COCOBOD in the Bono Region have gone through a sensitization workshop on cervical cancer. About 70 women, including female staff from other
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Featured
Leadership of striking university staff to meet govt on February 1
Striking tertiary workers say the government has scheduled a meeting with them on February 1, 2024. The meeting is expected to address the concerns that have led the tertiary workers to embark on industrial action. The Senior Staff, Teachers, and Educational Workers Union, along with the Ghana Association of University Administrators of the University of […]
The post Leadership
Columnist
Navigating customer service: A tale of customer-centric triumph
Stepping into the dynamic world of corporate enterprises is like embarking on a journey across uncharted terrain. With over 25 years of navigating these corporate waters, I have come to understand that the true compass of any industry is the customer – the very heartbeat of our existence. Every aspect, from day-to-day operations to overarching […]
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Featured
Sokoban businesswoman murder: 3rd accused remanded in prison custody
A third accused person, in connection with the alleged murder of a 35-year-old businesswoman at Sokoban in the Ashanti Region, has appeared in court following his arrest over the weekend. Two accused persons, including the deceased’s house help, Alister John, are on trial for the alleged murder of the businesswoman, Princess Afia Ahenkan. The second […]
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Featured
Sokoban businesswoman murder: 3rd accused remanded in police custody
A third accused person, in connection with the alleged murder of a 35-year-old businesswoman at Sokoban in the Ashanti Region, has appeared in court following his arrest over the weekend. Two accused persons, including the deceased’s house help, Alister John, are on trial for the alleged murder of the businesswoman, Princess Afia Ahenkan. The second […]
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Education
TEWU directs members to join universities’ senior staff strike
The Teachers and Educational Workers Union of TUC Ghana has joined the ongoing industrial action declared by the Senior Staff Association of Universities of Ghana (SSA-UoG). The Senior Staff Association of the Public Universities in Ghana and the Federation of Universities Senior Staff (FUSSAG) declared an indefinite nationwide strike on January 17, 2024, over the […]
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Education
Address concerns of senior staff of universities – NUGS to govt
The National Union of Ghana Students (NUGS) is urging the government to swiftly address the demands of the Senior Staff Associations of the universities in the country. Senior Staff Association of the Public Universities in Ghana (SSA-UoG) and the Federation of Universities Senior Staff (FUSSAG) on Wednesday 17 January 2024, declared an indefinite nationwide strike […]
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General
Upper West Regional Hospital honours 37 dedicated staff
Management of the Upper West Regional Hospital in WA awarded a total of 37 staff members at their 2023 annual staff awards ceremony last Saturday, January 13, for their commitment and dedication to duty. The awards, divided into two categories, aimed to appreciate and motivate the recipients in the discharge of their duties, encouraging all […]
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Slider
Aggrieved Menzgold customers reiterate calls for swift prosecution of NAM 1
Menzgold customers across the country are not backing down on their calls for the prosecution of the beleaguered Chief Executive Officer (CEO) of the defunct Menzgold Company, Nana Appiah Mensah (NAM1). The aggrieved customers have reaffirmed their collective support for the prosecution of NAM1 by the court. In a statement issued by the Coalition of […]
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Business
Nigeria leads Ghana in mobile banking App users – KPMG survey
The payment system in Africa appears to be advancing, with Nigeria leading the mobile banking app chart with 70%, and Ghana trailing with 53%, according to the 2023 West Africa Banking Industry Customer Experience Survey by KPMG. The research highlights diverse value-seeking behaviours across customer segments. The research is KPMG West Africa’s inaugural combined customer […]
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General
Chief of staff spends Christmas with Assurance of Hope Orphanage
The Chief of Staff, Akosua Frema Osei-Opare, dedicated her Christmas to bringing joy and support to the children of the Assurance of Hope Orphanage in Teshie, Accra. Amidst the festivities and merriment that characterize the Christmas season, Osei-Opare chose to extend a helping hand to the less fortunate, embodying the true essence of the season […]
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