– put together the building blocks of your internal CX processes to address customer needs Customer Experience like every other discipline or organizational process hinges on several key components: people, measurement framework, processes and tools, and technologies. Crucially, people constitute key elements such as structure and provide oversight as well as act as conduits to […] The post
Kenya has waived entry fees for passport holders from South Africa and six other countries, following widespread criticism of the recently introduced $30 fee. The move aims to boost tourism and attract business travellers. Previously, all foreign passport holders were subject to visa requirements, but the government’s decision sparked backlash for potentially increasing travel costs […] The post Kenya
The Mines and Energy Committee in Parliament has given the Chief Executive Officer of the Minerals Income Investment Fund (MIIF), Edward Nana Yaw Koranteng, a seven-day ultimatum to provide the Committee with further details regarding the $12 million spent on the botched Agyapa royalties deal. He is expected to provide the committee with the documents […] The post Mines
The Ministry of Roads and Highways has disclosed that the GH¢150 million allotted toward engaging and paying road contractors to patch potholes across the country is just one of many projects aimed at improving the country’s road network. The ministry’s head of public relations, Nasir Ahmad Yartey, explained that “the whole idea is to move […] The post GH¢150m
The former Minister for Information, Kojo Oppong Nkrumah, has urged the staff of the Ministry to continue to safeguard and enhance the media support initiatives initiated during his tenure as Minister. In a passionate farewell address during a staff durbar at the Ministry’s premises on Friday, February 16, 2024, the Minister made a passionate plea […] The post Protect
In a proactive effort to bolster community involvement in counter-terrorism measures, the Ministry of National Security, through the “see something, say something” campaign, has engaged over thirty-six (36) basic schools across various districts in the Greater Accra Region. This initiative aims to raise awareness about the “See Something, Say Something (SSSS) campaign among students using […] The post National
Godfred Yeboah Dame (2nd R) with ICC officials Ghana’s Attorney General and Minister for Justice, Godfred Yeboah Dame, on Wednesday, February 14, executed the Ljubljana – The Hague Convention Read More... The post AG Signs Int’l Crimes Convention appeared first on
Govt officials in a pose after the press conference Deputy Minister for Lands and Natural Resources, George Mireku Duker, has detailed the comprehensive vision of Vice President Dr. Mahamudu Read More... The post Land Ministry Details Bawumia’s
Vivo staff and students in a group photograph Vivo Energy has celebrated this year’s Chocolate Day with students of the New Horizon Special Needs School in Accra. The event, Read More... The post Vivo Marks Chocolate Day With Special Needs Students
Andrew Egyapa Mercer, the Tourism Minister-designate, has expressed enthusiasm about his new role, highlighting the significant opportunities within the tourism sector. His nomination on February 14 was part of a broader cabinet reshuffle announced by President Nana Addo Dankwa Akufo-Addo, marking changes in key ministerial positions since his assumption of office in 2017. In an […] The post There
The Ghana Journalists Association (GJA) has welcomed and congratulated Fatimatu Abubakar following her nomination as the Minister for Information. President Akufo-Addo has nominated the former Deputy Information Minister to succeed Kojo Oppong Nkrumah in the role of Information Minister, pending approval by Parliament. In a statement released on February 15, 2024, the GJA expressed its […] The post GJA
Minister of State at the Finance Ministry, Dr. Mohammed Amin Adam has been announced as the new Minister of Finance. He takes over from Ken Ofori-Atta who was relieved of his duties by President Nana Addo Dankwa Akufo-Addo in a major government reshuffle on Wednesday. In February 2023, Dr Mohammed Amin Adam was announced Minister […] The post Amin Adam replaces Ofori-Atta
The government has officially suspended the planned implementation of the 15% Value Added Tax (VAT) on domestic consumption of electricity. In a press statement issued by the Ministry of Read More... The post Suspends 15% VAT On Electricity-
Last November, Ghana’s Ministry of Communications & Digitalisation announced with flourish that it has “facilitated” a “joint venture” between state-owned AT (formerly, AirtelTigo) and “Hannam Investments”, which will result in a transformation of the Ghanaian telecom operator into a world-class operator. The Ministry was at pains to educate Ghanaians about what a big catch Ian […] The post Bright
From left: Perry C.K Okudzeto, Deputy Chief Executive, NPA, Samira Bawumia, Zwelithini Mlotshwa, Michael S. Regan, Administrator, U.S. EPA, Virginia Palmer, Derrick Johnson, CEO of the National Association for the Read More... The post Puma Energy Enabling
The Ministry of Sanitation and Water Resources is set to undertake a monitoring exercise aimed at assessing the quality of water sourced from boreholes across diverse communities. The ministry has expressed concern that many communities are dependent on boreholes, the water content of which has not been examined by the Water Resources Commission. This situation […] The post Sanitation
The Minister for Lands and Natural Resources, Samuel A. Jinapor, has urged African countries to make investment opportunities attractive for investors while insisting on the importance of value addition for the growth of their country’s mineral infrastructure. He stressed the need to move away from the “dig and ship” approach, highlighting two essential pillars to […] The post Make
The Public Accounts Committee (PAC) has criticized the Interior Ministry for inefficient monitoring of private security companies in the country. The 2022 Auditor General’s report reveals that more than 440 companies failed to renew their licenses, leading to a revenue loss of over GH¢800,000. The Chairman of PAC, James Klutse Avedzi, believes that the lives […] The post PAC
Puma Energy Ghana, a leading energy company, has reiterated its commitment to enabling access to energy and specifically clean cooking solutions as the U.S. Environmental Protection Agency (EPA) Administrator, Michael S. Regan, visited its affiliate LPG (liquefied petroleum gas) bottling facility. The visit, attended by Mr. Michael S. Regan, the Second Lady of the Republic […] The post Puma
The time was 6.30pm on Thursday January 25, 2024. Gathered in the Crystal Palace Suite at the London Hilton Hotel on Park Lane were a collection of key United Kingdom (UK) corporate leaders with roots in Ghana – including High Commissioner to the UK and Ireland, Papa Owusu-Ankomah, and Tullow Plc Chief Executive, Rahul Dhir. […] The post Energy sector
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