GCB introduces free electronic services

Ghana Commercial Bank (GCB) is offering to its retail customers electronic self-service offerings free of charge.

Under a slogan, the GCB Advantage, customers using GCB’s proprietary card, Readycash, can access their account through any of GCB’s 230 ATMs across the country.

As part of the offer customers can check their balance at the ATM, and they can transfer funds and request mini-statements at no cost to the customer.

Mrs. Doris Wunu, Head of Consumer Banking at GCB, sees this offer as a major leap in the Bank’s customer service, saying self-service and convenience complemented with security to promote a cash-lite society are the focus of the bank going forward.

“GCB understands the business demands of its customers. These and the ever-increasing heavy vehicular/human traffic situations that have developed, especially in our cities recently, impinge on the customers’ ability to have easy access to banking halls. The repercussions have a toll on many facets of our everyday lives. It is for these reasons among others that the bank seeks to drive convenience through e-banking channels,” Mrs. Wunu said.

She said as for customers, GCB has provided them with the benefit of branchless banking 24/7 and banking on the go “anywhere anytime”.

Apart from GCB’s Readycash card holders, customers who hold MasterCard and VISA cards can also use the Bank’s ATMs free of charge.

Other electronic services like Internet banking offered by the bank to its customers are also free of charge.

The move is expected to make banking with GCB even more convenient. Already, GCB has 158 branches and 20 agencies dotted round the country; and with the addition of 230 more ATMs both on site (at branches) and off-site, customers have the benefit of a network of 388 physical locations through which they can manage their accounts.

GCB, by the free service promotion, expects customers to have easy access to and control of all transactions on their accounts.

As prospective customers open an account with GCB, they are offered a variety of cards: namely Readycash, MasterCard and Visa -- and they also have the opportunity to sign onto Internet and SMS banking services.